Sobre

• Key responsibilities/What you do
• Drive Network Management projects linked to RSA and Mobility topics.
• Monitor implementation progress of initiatives including KPI evolution and benefits.
• Lead run projects wich a view to improving performance and quality of Network Management in the various Business Units.
• Collaborate with the various central and local Ops and non-Ops departments to achieve constant alignment and project success, e.g. Global Operations, OM, PMI, UW and local BUs.
• Anticipate and mitigate project risks proactively and foster best practice sharing within the team.
• Contribute to team morale by going beyond project deliverables and ensuring positive communication and collaboration between team members within the Global Ops RSA organization, not limited to Global RSA Network & Mobility.
• RSA Network Project Management
• - Drive scoping and management of RSA Initiatives for Network Management.
• - Define business case and roadmap in alignment with central departments (Procurement, PMI, OM, UW, etc.) and local Business Units.
• - Ensure tracking of implementation and update project documentation accordingly.
• - Drive savings definition and regular update with BUs, in alignment with the Allianz Savings Methodology.
• - Support in the preparation of the relevant presentation support for key stakeholder meetings (e.g. with RSA LoB).
• - Collaborate with other Network Management colleagues to ensure close alignment with other initiatives and dependencies.
• - Foster the implementation and dissemination of Best Practices within the Network and Ops Management team, function, and other departments involved in Network projects.
• - Act as preferred point of contact with internal Departments / stakeholders on all initiatives under their scope (e.g. LoB, PMI, UW, OM, Transformation, Run, etc.).
• RSA Network Run Project Management / BU Flying Squad
• - Drive scoping and management of RSA Network Run initiatives with a view to improving performance and quality in selected Business Units (remediation programs).
• - Lead clarification of as is situation, including KPI monitoring.
• - Work with local Network and Ops contacts to define improvements actions.
• - Coordinate implementation of said actions and monitor KPI progress.
• - Maintain project documentation up to date and prepare presentation support for relevant steering committees.
• Transform RSA Network Management

Act as driver of the RSA & Mobility Network Management transformation

• - Define target models for Network Management set-up in BUs e.g. recommended number of providers depending on case volumes and geographies
• - Define target models for Network Management team set-up within Allianz Partners
• - Lead New Network Models definition and implementation (e.g. Network Franchising Models, Own Fleet, Provider marketplace, etc.).
• Global Standards & Governance
• - Define, implement, communicate and monitor implementation of Network Management global standards for RSA.
• - Continuously enrich Global Standards with best practices identified throughout the group.

• - Support the closing of Audit findings for Network Management as needed.
• Key requirements/What you bring
• You will have the responsibility to steer RSA & Mobility Network Initiatives with a view to achieve external spend savings and/or customer satisfaction improvements.
• Network Management Expertise: A strong understanding of network management principles, including the ability to oversee and optimize network performance, troubleshoot issues, and ensure high availability.
• Project Management skills: Experience in planning and executing assistance network-related projects, including system upgrades, expansions, and integrations.
• Technical Knowledge: Familiarity with assistance technologies and platforms, such as telecommunication systems, contact center solutions, and customer support tools.
• Compliance and Quality Assurance: Knowledge of regulatory requirements and quality standards applicable to assistance services, such as GDPR, data privacy, and customer service best practices.
• Stakeholder Communication: The ability to effectively communicate with internal stakeholders, assistance suppliers, and other relevant parties to ensure alignment and collaboration.
• Key set of skills
• Technical
• Analytical and Problem solving skills
• Performance Monitoring
• Project Management skills incl. Advanced PowerPoint
• General
• Expert relationship building and negotiation skills.
• Communication and Presentation
• Proactive mindset
• Experience
• 7 years minimum in Project Management / Consulting
• Excellent English skills, French/German a plus
• Key benefits/What we offer
• Our employees play an integral part in our success as a business.
• We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.
• We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in
• a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us.

• This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better
• work-life balance.
• 83246 | Procurement | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent