Portuguese Speaking Customer Service for Social Media industry
Patrique Mercier Recruitment By Nellie
Portugal
•5 horas atrás
•Nenhuma candidatura
Sobre
- Patrique Mercier Recruitment FR is thrilled to announce an exciting opportunity for a Portuguese Speaking Customer Service Representative within the dynamic Social Media industry. This position is perfect for individuals passionate about social media engagement and dedicated to providing outstanding support to Portuguese-speaking users.
- Responsibilities
- Deliver exceptional customer service to Portuguese-speaking clients via various communication channels including phone, email, and chat.
- Assist users with inquiries related to their social media accounts, features, and troubleshooting issues.
- Guide customers through the platform’s functionalities and help optimize their social media experience.
- Handle customer complaints and feedback professionally, ensuring high levels of satisfaction.
- Collaborate with internal teams to provide effective solutions for complex user issues.
- Stay updated on industry trends and social media policies to provide customers with the best support.
- Document all customer interactions and maintain accurate service records for continuous improvement.
- Fluency in Portuguese and English, both written and spoken.
- Experience in customer service, preferably in the social media or tech industry.
- Strong communication and interpersonal skills.
- Problem-solving abilities and a proactive approach to customer issues.
- Proficiency in customer service software and social media platforms.
- Detail-oriented with excellent organizational skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks




