Portuguese Speaking Customer Service for Pharmaceuticals industry

Portuguese Speaking Customer Service for Pharmaceuticals industry

Portuguese Speaking Customer Service for Pharmaceuticals industry

Patrique Mercier Recruitment By Nellie

Portugal

3 horas atrás

Nenhuma candidatura

Sobre

  • Patrique Mercier Recruitment FR is excited to announce a new opportunity for a Portuguese Speaking Customer Service Representative in the Pharmaceuticals industry. This role offers a chance to work within a leading pharmaceutical company, providing essential support and expertise to Portuguese-speaking clients and healthcare professionals.
  • Responsibilities
  • Provide outstanding customer service to Portuguese-speaking clients and healthcare providers through various communication channels, including phone, email, and chat.
  • Assist customers with inquiries related to pharmaceutical products, including dosage, usage, and safety information.
  • Handle customer complaints and issues with professionalism, ensuring timely resolutions and customer satisfaction.
  • Maintain comprehensive knowledge of the company's product range and relevant industry regulations.
  • Document customer interactions accurately and contribute to the continuous improvement of customer service processes.
  • Collaborate with internal teams to address complex inquiries and ensure compliance with industry standards.
  • Participate in training and development initiatives to enhance product knowledge and customer service skills.
  • Fluency in Portuguese and English, both written and spoken.
  • Experience in customer service, preferably in the pharmaceuticals or healthcare industry.
  • Strong communication and interpersonal skills, with a focus on customer satisfaction.
  • Ability to handle sensitive information with discretion and professionalism.
  • Familiarity with pharmaceutical products and relevant regulations is an advantage.
  • Proficiency in customer service software and Microsoft Office Suite.
  • Detail-oriented with strong organizational skills and the ability to work independently.
  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year Fully Paid Training
  • Fully Paid Relocation Package ( flight, transfer and hotel )
  • Free Greek Lessons, discounts and other perks