Sobre

• Patrique Mercier Recruitment FR is excited to announce an excellent opportunity for a Portuguese Speaking Customer Service Representative in the Banking industry. This position is ideal for individuals who are passionate about finance and customer service, dedicated to providing high-quality support to clients in the banking sector.

• Responsibilities
• Deliver outstanding customer service to Portuguese-speaking clients through various communication channels, including phone, email, and chat.
• Assist customers with inquiries related to their bank accounts, transactions, and financial products.
• Resolve customer complaints efficiently and ensure a positive banking experience for clients.
• Maintain comprehensive knowledge of bank products, services, and policies to provide accurate assistance.
• Document all customer interactions thoroughly and contribute to improving service processes.
• Collaborate with internal teams to address complex customer issues and enhance service quality.
• Adhere to banking regulations and maintain confidentiality throughout customer interactions.
• Fluency in Portuguese and English, both written and spoken.
• Previous experience in customer service, preferably in the banking or financial services sector.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-focused mindset.
• Proficiency in banking software and Microsoft Office Suite.
• Detail-oriented with strong organizational skills and the ability to multitask.
• Understanding of banking regulations and commitment to maintaining confidentiality.
• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year Fully Paid Training
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Free Greek Lessons, discounts and other perks