Sobre

• Are you a Polish speaker with a knack for helping others? Mercier Consultancy MD is excited to invite you to apply for the position of Polish Speaking Support Specialist in beautiful Sofia, Bulgaria! This role focuses exclusively on email communication, allowing you to engage with clients directly and provide them with the solutions they need while working in a dynamic and supportive environment.

• Your Role
• As a Polish Speaking Support Specialist, you will immerse yourself in providing stellar support to our Polish-speaking clients. Your expertise in understanding their needs and resolving their inquiries through well-crafted emails will be your primary tool for creating positive customer experiences.

• Key Responsibilities
• Respond to client queries in Polish through email with professionalism and clarity.
• Thoroughly understand customer needs and provide accurate solutions that satisfy their requests.
• Document interactions meticulously to maintain an organized record of customer communications.
• Work closely with other teams to ensure swift resolution of customer issues.
• Stay updated on product knowledge and company policies to provide precise support.
• Actively contribute to a positive team environment and share insights for continuous improvement.
• Fluency in Polish (oral and written) is essential; proficiency in English is an asset.
• Prior experience in customer support or email handling is preferred.
• Strong written communication skills, with attention to detail and a friendly tone.
• Ability to troubleshoot customer inquiries and provide effective solutions.
• Familiarity with CRM systems and a willingness to learn new software.
• A proactive mindset and the ability to work independently in a fast-paced environment.
• A genuine passion for helping people and providing memorable customer experiences.
• Competitive Salary
• Monthly Performance Bonus
• Monthly Accommodation Allowance
• Fully Paid Relocation Package
• Fully Paid Training
• Private Gym
• And Much More....