Sobre

• 🚀 Join Visor.ai as an Implementation Specialist!
• At Visor.ai, we are on a mission to revolutionise AI and automation for Contact Centers. We humanize AI Agents so companies can automate up to 85% of customer interactions, boosting efficiency without compromising experience.
• Founded in 2016 with big dreams and an innovation award, we have grown into a trusted AI partner for leading customers across multiple industries and countries. Now, we are looking for an Implementation Specialist to join our CSX team and deliver scalable, high-performance solutions!
• 🤖 Your Mission
• As an Implementation Specialist, you will play a central role in customer success: from functional platform implementation to project management, ensuring every client gets real value from our solution.
• 🎯 What you’ll do
• 🛠️ Functional Implementation & Project Management
• Deliver end-to-end implementation of Visor.ai for new clients.
• Configure the platform: conversational flows, rules, channels, permissions, and data.
• Conduct requirements gathering sessions and translate them into practical configurations.
• Coordinate with technical teams to ensure aligned and quality deliveries.
• Manage implementation projects, ensuring deadlines and client alignment.
• Support testing, training, and go-live.

• 🤝 Customer Management & Continuous Success
• Act as the main point of contact for enterprise clients post go-live.
• Monitor solution adoption, satisfaction, and continuous value.
• Identify improvement and growth opportunities.
• Conduct regular operational and strategic meetings with clients.

• 💼 Renewal, Upsell & Cross-sell
• Manage contract renewal processes.
• Identify upsell and cross-sell opportunities (new channels, additional use cases).
• Collaborate with product and sales to define expansion proposals.

• 😎 What we’re looking for
• Minimum of 3 years of experience in customer-facing roles (Customer Success, Account Management, Project Management, or similar).
• Experience in contact centers (ideally with knowledge of operations, metrics, and challenges).
• Ability to lead projects with multiple stakeholders and technical teams.
• Autonomous, analytical, and customer-oriented mindset.
• Excellent communication skills (oral and written).
• Fluent in Portuguese and English (Spanish is a plus).
• Experience in the banking and insurance sectors is a plus.

• 🎁 What’s in it for you
• 💰 Competitive compensation package
• 🩺 Health insurance
• 🚀 Career growth opportunities
• 🎟 Access to training, events, and conferences

🏡 Remote First model – and if you stop by one of our offices

• ☕ Free coffee | 🎮 Arcade | 🌇 Rooftops & terraces | 🎉 Team events
• 💪 Ready to shape the future of AI with us? Apply now!