Sobre

• Mercier Consultancy MD is excited to announce an opportunity for a Dutch Speaking Inbound Advisory Call & Administration Tasks Agent in beautiful Bulgaria. This role is ideal for individuals who possess excellent communication skills in Dutch and are eager to support customers through inquiries while managing various administrative tasks. You will be the voice of our company, ensuring a seamless and positive customer experience.

• Key Responsibilities
• Handle incoming advisory calls from Dutch-speaking customers, providing prompt and accurate information about our services.
• Assist customers in navigating their inquiries while effectively documenting all interactions within our CRM system.
• Perform administrative tasks related to customer accounts, ensuring accuracy and compliance with company policies.
• Collaborate with the sales and customer support teams to ensure a cohesive approach to customer satisfaction.
• Prepare reports and summaries based on customer interactions to optimize service and enhance overall processes.
• Keep abreast of product knowledge and industry trends to provide informed and relevant advice to customers.
• Fluency in Dutch (both written and spoken) is essential; knowledge of English is an advantage.
• Previous experience in customer service, sales, or administrative roles is preferred.
• Strong communication skills with the ability to build rapport and trust with clients.
• Detail-oriented with excellent organizational abilities to handle multiple tasks efficiently.
• Proficient with CRM systems and standard office software tools.
• A proactive and problem-solving mindset, with a focus on delivering exceptional customer service.
• A team player who thrives in a collaborative work environment.
• Willingness to embrace the cultural richness of working and living in Bulgaria.
• Competitive Salary
• Monthly Performance Bonus
• Monthly Accommodation Allowance
• Fully Paid Relocation Package
• Fully Paid Training
• And Much More....