Sobre

About the Role

• Join our vibrant team at Mercier Consultancy MD as a Dutch Speaking Customer Service Representative in beautiful Lisbon! This is your chance to be part of a dynamic and supportive environment where your skills will be valued and your voice heard.
• As a Customer Service Representative, you will provide exceptional support to our Dutch-speaking clients, ensuring a seamless experience and building lasting relationships. Your contributions will be integral to our mission of delivering outstanding service.

Your Responsibilities

• Engage with Dutch-speaking customers via phone, email, and chat to address inquiries and resolve issues professionally.
• Provide accurate information and support to ensure customer satisfaction.
• Collaborate with the team to implement best practices and enhance service delivery.
• Record and manage customer interactions in our systems accurately.
• Participate in training sessions to continually improve your knowledge and skills.

What We’re Looking For

• Fluency in Dutch (both written and spoken) is essential.
• Excellent communication skills and a passion for helping others.
• Ability to work effectively in a team and maintain a positive attitude.
• Previous customer service experience is a plus, but a willingness to learn is the most important.
• Comfortable using digital tools and technology in your work.
• Competitive Monthly Salary
• Fully Paid Relocation Package
• Monthly Performance Bonus
• 2 Extra Salaries Per Year
• Health Insurance
• And Much More...