Sobre

• Join Mercier Consultancy MD as a Dutch Customer Success Specialist and embark on an unforgettable journey working in the beautiful country of Bulgaria! We are offering a fully paid relocation package, allowing you to immerse yourself in the rich culture and stunning landscapes of Bulgaria while making a meaningful impact in customer success. In this role, you will be instrumental in ensuring that our Dutch-speaking clients receive top-tier support and guidance throughout their engagement with our company.

• Key Responsibilities
• Serve as the primary point of contact for Dutch-speaking clients, nurturing strong relationships to enhance their overall experience.
• Assist clients in leveraging our products and services to meet their specific goals and objectives.
• Proactively monitor client satisfaction levels and provide tailored resources for their success.
• Maintain accurate records of client interactions and feedback in our CRM system for ongoing enhancement.
• Collaborate with various teams to troubleshoot client issues and implement effective solutions.
• Stay informed on sector trends to deliver valuable insights and advice to clients.
• Fluency in Dutch (both spoken and written) is a must; English proficiency is a plus.
• Prior experience in customer success or related client-facing roles is desirable.
• Exceptional communication and interpersonal skills.
• Strong problem-solving abilities to identify client needs and deliver appropriate solutions.
• Familiarity with CRM systems and a solid understanding of technology.
• A passion for customer satisfaction and a results-oriented mindset.
• Willingness to relocate to Bulgaria with full relocation support offered.
• Competitive Salary
• Monthly Performance Bonus
• Monthly Accommodation Allowance
• Fully Paid Relocation Package
• Fully Paid Training
• Private Gym
• And Much More....