Sobre

• Company Description
• At Devoteam, we believe that technology with strong human values can actively drive change for the better. Discover how Tech for People unlocks the future, creating a positive impact on the people and the world around us. We are a global leading player in Digital Transformation for leading organisations across EMEA, with a revenue of €1B. We believe in transforming technology to create value for our clients, partners and employees in a world where technology is developed for people. We are proud of the culture we have built together. We are proud of our people at the service of technology. We are proud of our diverse environment. Because we are #TechforPeople. Join our multidisciplinary team of Cloud experts, Designers, Business consultants, Security experts, Engineers, Developers and other extraordinary talents, spread across more than 20 EMEA countries. Become one of our +10.000 tech and business leaders on cloud, data and cyber security. Let’s fuse creativity with technology together and build innovative solutions that actively change things for the better.
• Job Description
• Monitor the operational health of Digital Publishing, EDM, and Workflow applications (daily checks, reprocessing rejections, restarting suspended jobs, handling system alerts, etc.).
• Validate the proper functioning of the ADOC application during software or infrastructure upgrades.
• Analyze and resolve production incidents and user support requests.
• Collaborate with IT support teams and external partners (OPS/ITG) for incident reporting and change management.
• Perform corrective and evolutionary maintenance on the ADOC document workflow and INSIGHT activity reporting, including analysis, effort estimation, design, development, and testing.
• Design and develop enhancements to improve workflow automation and document processing.
• Manage and report product bugs to the KOFAX vendor.
• Produce daily operational reports for business stakeholders (e.g., stock and flow metrics) and explain any deviations.
• Model structured documents to improve RAD/LAD performance and analyze related statistics to identify optimization opportunities.
• Qualifications
• Proven experience with KOFAX TotalAgility (KTA) and KOFAX Insight (certification is a plus).
• Strong expertise in .NET development and application maintenance.
• Solid understanding of SQL scripting.
• Experience working in Agile (Scrum) environments.
• Professional proficiency in French and English (written and spoken).
• Strong sense of proactivity and rigor in daily operations.
• High focus on customer satisfaction and service excellence.
• Excellent problem-solving and analytical abilities.
• Strong team collaboration and communication skills.
• Additional Information
• Devoteam Group works for equal opportunities, promoting its employees based on merit and actively fights against all forms of discrimination. We are convinced that diversity contributes to the creativity, dynamism and excellence of our organization. All of our vacancies are open to people with disabilities.